Is this real jade or dyed / fake?

All Yuora pieces use natural Grade A nephrite jade — untreated, undyed, and free from chemical enhancement. Each piece may show slight color variation, which is a sign of authenticity, not a defect. Perfectly uniform green color is usually a red flag for dyed jade.

Will the color fade over time?

Grade A nephrite does not fade. Many wearers notice the stone develops a deeper, richer luster over years of skin contact, often called nourishing the jade. Only dyed Grade C jade fades, which is why Yuora does not use it.

Is this nephrite or jadeite?

Yuora uses natural Hetian nephrite jade, sourced from Xinjiang, China. All product listings clearly state the jade type. If a listing says nephrite, it is nephrite.

Should I wear it on my left or right wrist?

In Chinese tradition, the left wrist is for receiving energy, luck, protection, and positive chi. The right wrist is for giving energy outward. Most people wear jade bracelets on the left for this reason, but you can wear it wherever it feels right for you.

Does it still work if I don't believe in it?

Many wearers treat jade as a daily intention reminder rather than a supernatural object. It can serve as a physical anchor to values like patience, protection, and forward momentum. You do not need to believe in feng shui for it to be meaningful or beautiful.

Can I gift this to someone not born in the Horse year?

Yes. Zodiac jade pieces can be gifted to anyone. The zodiac animal represents the qualities you are wishing upon the recipient, such as strength, ambition, and luck, not a restriction on who may wear it.

Can I shower or swim with it?

The jade itself is water-resistant, but the red cord is not. Prolonged water exposure can weaken the string fibers and may cause fraying or snapping over time. Remove before showering, swimming, or washing dishes. The jade stone can be gently cleaned with a damp cloth.

How long does the red string last?

With proper care, such as avoiding water, chemicals, and rough storage, the red cord typically lasts 12 to 18 months of daily wear. In Chinese tradition, a worn or broken string is not bad luck. The jade pendant can always be re-strung.

Will it fit my wrist / neck?

All Yuora bracelets and necklaces use adjustable sliding knot closures, fitting most wrist sizes from approximately 5 inches to 8.5 inches and neck sizes up to 20 inches. If you have a specific measurement concern, contact Yuora before ordering.

Refund policy

Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition as received
Unworn and unused, with no signs of wear
In its original packaging with tags
Accompanied by a receipt or proof of purchase

Please note: Items that have been worn or show any signs of use are not eligible for return or exchange.

Returns for Preference

If you are not satisfied with your purchase, you may return or exchange the item as long as it meets the original condition requirements. In this case, customers are responsible for return shipping costs.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately with photos or videos of the issue. We will:

Offer a full refund, and
Cover any return shipping costs

How to Start a Return

To initiate a return, please contact us at:
contact@yuorajewelry.com

If your return is approved, we will provide:

A return shipping label
Instructions on how and where to send your package

Important: Items sent back without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us at contact@yuorajewelry.com.

Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us right away so we can resolve the issue promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

If you’re unsure whether your item qualifies, please contact us before making a return.

Exchanges

The fastest way to receive a replacement is to return your item first. Once your return is approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved:

Refunds will be issued to your original payment method
Processing time is typically within 10 business days

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
yuorajewelry.com