Return Window
We offer a 7-day return policy from the date your order is delivered.
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- Must include original packaging and tags
- No visible signs of wear or damage
Return Shipping
- 📦 Customers are responsible for return shipping costs
- We recommend using a trackable shipping method, as we are not responsible for lost return packages
Exception:
If the return is due to our error (such as receiving a defective, damaged, or incorrect item), we will cover the return shipping costs.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
- Provide photo or video evidence
- We will offer a free replacement or full refund, including return shipping if applicable
How to Start a Return
To initiate a return, please contact us:
📩 support@yuorajewelry.com
Include:
- Your order number
- Reason for return
- Photos (if applicable)
⚠️ Returns sent without prior approval will not be accepted.
Refunds
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Please allow 3–7 business days for processing after approval